About Simple Floors Portland
Our Story
Simple Floors Portland consists of a team of flooring professionals who know the industry. We combined decades of flooring experience with a knowledge of Portland and thousands of floor options to create something unique in our area. We have national flooring brands and exclusive factory direct floor lines that ensure our customers have the best floor options at the most competitive prices.
We are people who actually care about our customers, not just making the sale. At Simple Floors PDX, we would rather give our customers all of the information and costs associated, rather than exclude details just to close a deal. We are about relationships that last and satisfaction that is real.
Our Core Values
At Simple Floors Portland, there are four core values which are the enduring principles that form the foundation around which all of our decisions and activities are done:
Value
We provide value to every client, above all else. We are inspired to make it simple to do business with us, while always owning any client issue that presents itself. We use our experience to attempt to anticipate our clients needs and create innovative solutions. We make every attempt to be a trusted advisor for our clients.
Commitment
We make and keep commitments to our customers and never intentionally make a commitment that we can’t keep. We prioritize the commitments made by our company, are on time for meetings and return customer telephone calls within 24 hours whenever possible. We always attempt to proactively communicate any failures to meet a commitment we have made.
Relationship
We build strong relationships with our customers and vendors and support one another. We focus on each individual of the client process and put their needs and success above our own. We voice our professional opinions openly and directly with patience and honor.
Performance
We are a high-performance culture that values taking ownership of problem resolution without placing blame. We constantly learn and share what we have learned for the benefit of our customer and their best interests.